Excellence, On Display
I spent yesterday morning observing my town's farmer'’ market, wearing a few different hats. First, I'm on the board of directors for the organization that hosts the market. Second, I have multiple clients that operate booths at the market. I spent the day watching, chatting, and taking notes.
First, my town's farmer's market is Thriving, with a capital "T." It's amazing to watch how it's evolved over the years, blossoming into a destination. That's a difficult task, considering it's only a 20-minute drive away from one of the top three markets in the country. For years, my town's farmers’ market was a consumer's consolation prize for not driving to the Downtown Des Moines Farmers' Market. Now, however, it's THE go-to for many people.
That sort of transformation doesn't happen by accident. Rather, it's a byproduct of excellence. That's not a simple endeavor, though, as each company operates independently. Each experience is different. Every booth, every product offering, every pricing strategy. All it takes is a handful of bad vendors to spoil the reputation of the market. On the flip side, it takes multiple examples of excellence to establish a winning reputation for the market.
What I witnessed yesterday was widespread excellence. There are no coincidences. When businesses are excellent, people flock. When they aren't, they don't. I've written about this before, but an entire segment of our population preaches "support small business." They shout it from the rooftops, casting a shadow of guilt, manipulation, and obligation upon the broader audience. What they have to sell may or may not be any good, but we should "support" them because they are small (and local).
The irony of this phenomenon is that almost everyone is small and local. As I witnessed the behavior of the market-goers yesterday, they flocked to the excellent businesses and largely avoided the "support small business" businesses (which often correlate with a lack of excellence).
People don't care about supporting you; they care that you're excellent. If you're excellent, they will come. If you aren't, they won't. This is always painfully obvious in a farmer's market setting. Sure, you can talk down to everyone (on social media or in person), telling them they need to support you, but the cream always rises to the top. If you lack excellence, you'll suffer, and it has nothing to do with you being a small business.
Farmer's markets are the great equalizer. Everyone is on the same playing field. Most vendors have the same booth size, the same hours, and the same foot traffic. What they do with that opportunity, however, is what really matters. Those who are excellent will thrive. Those who aren't will either learn to become excellent, or fizzle out.
Next time you're at your local farmer's market, keep your eyes open for these dynamics. It's a fun way to walk through the market! Oh yeah, and while you're there, find some excellent businesses and allow them to serve you well!
____
Did someone forward you this post? We're glad you're here! If you'd like to subscribe to The Daily Meaning to receive these posts directly in your inbox (for free!), just CLICK THIS LINK. It only takes 10 seconds.