The Daily Meaning
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Assume You’re Terrible
Think about the things we do best. Now, let's assume we're actually terrible at them.
Financial Non-Financial Financial Decisions
This begs the question. If something is a terrible financial decision, is it, by definition, a bad decision? Conventional wisdom says yes. If, as a family or business, we make a decision that knowingly hurts the bottom line, we collectively view that as a bad decision.
81 Years of “Boring”
We don’t have to come up with a world-changing idea to be successful or impactful. Instead, we just need to find a way to implement the Nutty Bar formula in our own lives.
The Moment I Knew
"While we're on the road, the two people who aren't driving spend time contacting and pitching everyone. Old clients, warm prospects, cold prospects.....everyone."
Competition, On Steroids
One of my favorite aspects of NYC is how much competition pushes businesses to get better and be better. It's competition, on steroids. If you, as a business, don't find some form of excellence, there are a half dozen businesses that do the exact same thing within a 3-minute walk. It's the ultimate equalizer, forcing everyone to pursue excellence, or else.
An Accidental Insult
During our second encounter, this person said to me, "Thanks for supporting this small business." Ugh!
Consistent Mediocrity
I have a friend who owns a restaurant. Their food is absolutely amazing.....sometimes. The service is lightning fast.....sometimes. The hospitality is on point.....sometimes. My friend is constantly frustrated with people, exclaiming things like, "I don't understand why people don't support small businesses better!"
Self-Inflicted Wounds
I've worked with dozens of businesses. Some large, some small. Some thriving, some struggling. I'll cue you in on a little secret nobody wants to acknowledge.
Pallets of Glamour
The truth is, owning businesses is rarely sexy. I recently had a young adult shadow me for a day, excited to see all the amazing things I get to do. Let's just say it didn't live up to his sky-high expectations. He did see some of the cool things I get to do, but, more than anything, I think his key takeaway was how much behind-the-scenes dirty work is required.
Ignore the Bar
Frankly, I don't care what the bar is. The bar sucks. The bar is a fraud. "Industry standards" and “common practices” are buzzwords to justify complacency and apathy.
Failure Is Our Friend
Many of these players played in their very last collegiate game.....or last game, period. So much heartbreak. At the same time, it's exactly what they signed up for.
$28 Ice Cream
"The biggest risk of racing to the bottom," says famed marketer Seth Godin, "is that you might win. Or worse, come in second."
Tell the Others
People don't need compensation to be advocates of excellence. Watching their people receive excellence IS the reward.
The Tale of Two Neighbors
I'm good friends with two people, but I don't think either of them knows I'm friends with the other. These two individuals are both business owners, and as luck would have it, their retail locations are adjacent to one another. They share a wall!
More Doesn’t Mean Growth
After adding new drinks, they now have 26 specialty drink options. Not only that, but these 26 specialty drinks come in three different sizes......and each can be served hot or cold. If you do the math, that means their specialty drink menu has 156 different variations!
Win the Moment
For me, there is something better than a shiny object: the moment. Every single person we have the privilege of serving creates a moment—a brief moment of their life for us to make a positive impact.
Showing Them the Beauty of Work
After ripping out our driveway and sidewalks, I asked the kids if they wanted to scoop the neighbor's property, too. They both eagerly nodded their heads and began to scoop.
Coffee, Milk, Sugar, and ___
Here's the text message I received after publishing that article: "That thought process may work for some things, but not most. At the end of the day a coffee is a coffee. There's no way to spin that one. You're buying a commodity, simple as that."
Prepare, Prepare, Prepare…..Then Watch
This week was a tale of extremes for Northern Vessel. Wednesday (the day before Thanksgiving) was easily the best day we've ever had. Not only did we eclipse our previous best sales day, but we crushed it by 25%. On the flip side, yesterday was one of the worst days in the history of the company. It occurred in the middle of a 10-inch snowstorm that crippled our metro.