My 8, Her 1
I was having a perfectly normal yet good day yesterday. I was stressed by some time-sensitive endeavors, but it was a good day. Probably an 8 out of 10. The weather was nice, the sun was shining, and I was eager to serve those whom I had the privilege of serving. Then, it happened. I was in the pharmacy to pick up some treats for my kids when I crossed paths with a young lady (probably 17-18 years old). To say she was rude and disrespectful would be a gross understatement. She was borderline inappropriate with how she behaved.
My gut reaction was to be snippy with her, possibly fire back with a little smart comeback. However, I restrained myself and tried to simply be polite with her. Inside, though, I was seething. Would my dark thoughts prevail, or would I handle myself in a way I'd be proud? My good side ultimately prevailed, and I handled myself with respect and dignity. I was courteous with her despite her harsh attitude.
Fast forward five minutes, and I walked toward the checkout. Who's in front of me? The rude young lady. She was there to purchase just one item: a pregnancy test. Oh boy. I think it's safe for me to assume she was having an epically stressful day. She might have been in the midst of a 1 out of 10 day.
We have a principle at Northern Vessel that's foundational to how we conduct ourselves. Our guests NEVER have to earn our hospitality. Every person that walks through our doors deserves dignity and respect.....period. Even if they are having a 1 out of 10 day, our mission is to serve them at the highest level. Taking this approach in business and life requires us to put our guard down and be willing to make the first move. It requires us to approach situations with humility and vulnerability, even when it might blow up in our face.
When we're having an 8, 9, or 10-type day, there are countless people around us who are having a 1, 2, or 3-type day. Do we deserve to be treated like dirt? Of course not! However, what an opportunity we each have to be a steadying presence in people's lives when they are at their worst. Even when we want to lash out or match their negativity, we have an opportunity to lift their day, even for just a moment. It's not much, but to someone having a 1 out of 10 day, it could mean everything.
I'm really glad I handled myself well in front of that young lady. I hope she's alright. I've been thinking about her a lot, and I pray she's surrounded by loving, caring, and honest people.
Whatever type of day you have today, I hope you muster the strength to show class and dignity to everyone......especially those who don't seem to deserve it. They may need it more than anyone.
____
Did someone forward you this post? We're glad you're here! If you'd like to subscribe to The Daily Meaning to receive these posts directly in your inbox (for free!), just CLICK THIS LINK. It only takes 10 seconds.