Obsess About the Inputs

One of the primary principles I teach to families and businesses is counter-cultural. As a society, we're obsessed with outputs. How much profit a company makes. How many clients we can attain. How much we'll make on the other side of that next promotion. The grade we get on our report card. If our team won. Regardless of the arena of life, we're obsessed with the outputs.

I hate obsessing over outputs. Instead, I suggest we ought to obsess about the inputs and measure the outputs. The outputs are the outputs, which we often cannot control. However, we can absolutely control (or at least influence) the inputs. In fact, this is one of the primary drivers of Northern Vessel. When we first started the company, TJ mentioned that one of his desired outputs was to someday sell 400 cups in a day. As he explained, most coffee shops sell 100-200 cups per day. If we could ever find a way to get to 400 cups, that would be massive.

Rather than trying to sell 400 cups in a day (the output), we put 100% of our time, resources, and energy into the inputs:

• Creating an excellent product.

• Developing systems to ensure consistency.

• Cultivating a team culture that would allow that to happen.

• Building the means to scale volume efficiently.

• Practicing world-class hospitality.

• Curating a brand that people can recognize and relate to.

It took more than two years, but after obsessing about the inputs day in and day out, we finally hit 400 cups in a day! It was such a fun accomplishment. We measured it....and celebrated.

Then, something happened. We averaged 400 for a week. Then 400 for a month. Then, in a wild turn of events, we averaged 400 for a year. We even had a day we served 500 cups! In January, we sold 600 cups in a day! A week later, we sold 700 cups in a day! Then, just a few weeks ago, we sold 800 cups in a day! Our brains are melting....

We dreamed of someday serving 400 cups in a single day, and now live in a reality where 800 cups are on the table. We NEVER obsessed about selling 400 (never mind 800) cups. We obsessed over the inputs.

The same goes for all areas of life. My kids had lacrosse and football games this weekend. Frankly, I don't care whether they win or lose. I don't even care about what individual accomplishments they achieve during the games. I obsess about four inputs:

• Play hard.

• Practice good sportsmanship.

• Listen and obey.

• Have fun.

If they control those four inputs, they won (regardless of the scoreboard). Obsess about the inputs, measure the outputs.

This principle is about as counter-cultural as anything I talk about here, but I believe in it so much. Control what we can control, and let the cards fall as they may. Words to live by. Therefore, no matter the outcomes you experienced today or this week, focus your energies on the inputs that go into it, not the eventual outcome. If you do that long enough, you just might like the outcomes.

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