5.2
Yesterday marked a hallmark day in my year: The first day of farmer's market season! This is the third year Northern Vessel has set up shop at the Des Moines Farmers' Market (regularly voted one of the top five markets in the country).
Our operation is simple, but difficult. The simple part is that we only sell one product: our signature oat milk cold brew latte. The difficult part is scaling it to levels that challenge common sense and any form of reasonableness.
The market is open from 7am-12pm on Saturday mornings, May through October. Five hours, once per week, for six months. 26 bites at the apple. You get one shot to make the most of that precious time. Heading into our first year, we had no idea what we were doing. We essentially winged it, figured out what didn't work, tweaked, tested, and repeated. Eventually, we plateaued at a point where we could sell 2.8 drinks per minute. It was a massive success! We were proud of our achievements and thoroughly enjoyed the process.
Heading into our second year, we knew our peak was around 2.8 drinks per minute, but we aspired to do it better. A better experience, more fun, more hospitality, a better overall vibe. We wanted that three-minute experience to be the highlight of someone's day.
By the third week of our second season, we realized our minds were far too small. After testing (and failing) new ideas, our constant tweaking yielded results we never even imagined. In the heart of that season, we capped out at 5.2 drinks per minute.....it was bonkers.
In this last offseason, heading into the third year, we looked at it differently. No matter how close we think we are to our peak, we realize we still haven't even scratched the surface of what's possible. This mere notion led our team down a rabbit hole of obsession. For the past few months, we've tested new ideas and debated countless tweaks. What if this person stands here? What if those cups are positioned there? What if we used this other piece of equipment to fill cups instead of the normal one? What if a different person fills that role?
As this season approached, that 5.2 drinks per minute number lingered in our minds. This time, though, we didn't look at it as a ceiling, but rather a floor. In our minds (or perhaps imaginations), we believed we could blow by a previous record that never seemed possible to begin with. Our new goal: 7.0 drinks per minute for five hours. Yesterday was our first test. In yesterday’s market season opener, with unseasonally low temps, we landed at 5.2 drinks per minute.....tying our previous peak-season record. Now, we tweak.
I love this team!
I have much more to say about this, but I'm quickly running out of real estate. I'll pick that up soon. In the meantime, here's my takeaway. Whatever you think is possible....is. Whatever you think isn't possible.....isn't. And whenever you think you've reached your peak, you haven't even scratched the surface. Keep tweaking!
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