The Daily Meaning
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Back Against the Wall
When successful business owners or entrepreneurs are interviewed about their origin stories, they usually don't say, "Yeah, life was pretty good, and I was really content where I was, but I threw it all in the trash so I could start over and significantly increase the risk in my life."
Getting It Right, Not Being Right
Neither of us is in the business of being right…… we're in the business of getting it right. The best idea wins, period.
Paying for Outcomes, Not Inputs
This is where people get so twisted up. The prevailing thought process in our culture is that when we purchase something, whether a service or a product, we're paying for the cost of the physical inputs and/or the time that went into it. In reality, though, we're paying for an outcome.
The Chicken and Egg of Hospitality
As expected, someone chimed in on the comments, right on cue: "I will be hospitable when the average guest treats industry workers like humans and not machines."
Excellence Is All Around Us
Do you know how much time, money, and energy we spend on businesses and people who are anti-excellent? Too much, too much, and too much. It's not that we don't appreciate excellence, but rather, we seem to be obsessed with this notion of "supporting" businesses and people out of a twisted sense of pity, guilt, and obligation.
What is Excellence?
As a consumer, what does excellence look like to you? What would an organization do that would make you stop and think, "Wow, that was amazing!"
Ripping Off the Facade
Running a business is a lot like parenting: While it seems like everyone is an expert, we’re all just winging it. It seems daunting and overwhelming because, well, it is.
Tell the Others
Today, I want to explore one of the actually beneficial alternatives to "supporting" businesses. Let's call it "tell the others."
Growth For Growth’s Sake
My friend is stuck in a success paradox. He's created something that's truly successful, but simultaneously, he created a life and career that can't provide peace and contentment. In his effort to gain security, he unintentionally self-sabotaged himself to the point where he can never enjoy it.
Stepping Across the Line
Whenever I write about my disgust in the "support small business" movement, I suffer a momentary wave of panic that I'll lose some of my small business owner subscribers.
Ode To Insecurity
I'm so freaking proud of this guy. Not so much for what he's accomplished, but for the road-less-traveled example he's setting for hundreds or thousands of people around him. It's one thing to say it, but another to live it. He and Kate live it.
The Relentless Pursuit of Excellence
"I want to create the single best coffee shop in America." Uh, ok. Pretty audacious for someone who had failed in his first few iterations of the company.
Shinin’ Shoes and Savin’ Souls
“Here’s how it works over here. We shinin’ shoes and savin’ souls. Salvation is free, and so are the shoe shines. You just give whatever your heart tells you.”
Weird, I Know
With the holiday season approaching, especially in conjunction with Small Business Saturday, small businesses have been on a rampage encouraging, begging, pleading, demanding, and even guilt-tripping society to "shop small."
Choosing the Wrong Anchors
Let's say you have a full-time job but are simultaneously working to transition to your dream job, your calling. You aspire to eventually transition full-time into the new gig. However, the elephant in the room is when. Every ounce of you wants to do the new thing, but the bulk of your time is invested in the old thing (which you don't particularly care about). How do you know when to flip the switch?
The Alternative to Poof
The smart-alec in me wanted to respond, "The alternative to telling half your potential customers they are evil is to just NOT tell half your potential customers they are evil." But that felt too sharp, and I wanted to add a bit more value. Here's the secret: excellence! Always excellence.
Poof
Then, something happened. Remember above when I said the business doesn't weaponize the owner's values? Well, that all changed quickly. At the snap of one's fingers, the owner decided to take a different approach. The business decided it would now use the business to jam those values down the marketplace's throat. That was the moment they lost my business. $600/month of revenue.....poof.
None of Us Really Know What We're Doing
I hadn't actually thought about that until it escaped my mouth, but it's so true! Business owners know nothing....until they know something.